FAQ
1. How long will it take to receive my order?
Orders are processed within 1–3 business days. Shipping times vary depending on your location, but most orders arrive within 3–8 business days in Canada.
2. Where do you ship?
We ship all over Canada. Shipping rates will be calculated at checkout.
3. Are your products safe for sensitive skin?Absolutely.
Our formulations are designed with sensitive skin in mind — using gentle, herbal ingredients that nourish rather than strip the skin.
4. Are your capsules Health Canada-approved?
Yes! Our supplements are fully approved by Health Canada and meet all regulatory standards.
5. Where are your products made?
All products are made and packaged in Canada, with love and intention.
6. Can I return a product if it doesn't work for me?
We offer a 30-day money-back guarantee. Just reach out to us at support@hsuan.ca to start the return process.
7. Can I take the supplements if I’m pregnant or breastfeeding?
We recommend consulting your healthcare provider before introducing any new supplements during pregnancy or breastfeeding.
8. How should I store the products?
Store all items in a cool, dry place away from direct sunlight to preserve their potency and freshness.
9. How do I contact you if I have more questions?
We’re always happy to help. You can reach us at support@hsuan.ca, and we’ll get back to you within 1–2 business days.
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